Returns & Exchanges

1 Our Policy at a Glance

At Huayunge, we work with trusted global fulfillment partners to deliver your orders directly to you. Because we operate with a global supply chain, all returns, exchanges, and refunds are processed in accordance with our fulfillment policy, which aligns with international e-commerce standards.

Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

2 When Are You Eligible for a Refund or Replacement?

We offer refunds or replacements under the following circumstances:

3 Order Cancellations & Delays

Cancellations

• You may cancel your order for a full refund before the product enters the fulfillment processing stage.
• Once fulfillment processing has begun, cancellation is no longer possible.
• Custom-made or personalized items cannot be canceled after payment, as these are produced specifically for your order.

Delayed Orders

We consider an order "delayed" under the following conditions:

• 60 days after the order departed from our fulfillment center (standard international shipping)
• 45 days for orders shipped to the USA
• 110 days for orders shipped to Brazil (due to strict customs clearance)

If your order exceeds these timeframes without delivery, you may be eligible for a refund or resend.

4 Order Not Received

If your tracking information shows the order was not delivered, we will process a refund or resend.

However, we cannot process a refund or resend if the tracking information shows the order was delivered. In such cases:

• If you claim non-delivery despite tracking showing "delivered," a non-delivery certification issued by the local post office with an official seal is required.
• Common tracking alerts that may affect delivery include: incorrect/insufficient address, no such number, unknown recipient, refused delivery, not picked up in time, no safe delivery location, or uncleared customs.

5 How to Initiate a Return or Refund

Here is the process for initiating a return or refund request:

Step 1: Contact Us First

Before taking any action, please contact us at sale@hanfu-shop.com or through our live chat. We will guide you through the process and handle your claim personally.

Step 2: Provide Evidence

To process your claim, we will need:

• Photos or videos clearly showing the damaged item or issue
• If photos are insufficient, a video may be required
• Screenshot of any communication regarding the issue (emails, payment platform disputes, etc.)

Step 3: Return the Product (If Required)

If our team determines that the product must be physically returned, please note:

• Returns must be sent within 10–30 days of signing for the package
• Products can only be returned to our designated fulfillment center in China

Step 4: Wait for Resolution

Once the return is received and inspected, we will process your refund or replacement accordingly.

6 Return Shipping Costs

Here are some important facts to consider before initiating a return:

• International return shipping is expensive — the cost often exceeds the value of the item.
• Returns to our fulfillment center in China typically take at least 3 months to arrive.
• Returned items are liable to be damaged or lost during international transit.
• We cannot assume responsibility if products are lost during the return shipping process.

7 What Is NOT Covered

The following situations are not eligible for return, refund, or replacement:

• Change of mind or buyer's remorse
• Ordering the wrong size (please consult our size guide before ordering)
• Minor imperfections that do not affect wearability (loose threads, slight wrinkles, small scratches, etc.)
• Products that have been worn, washed, or altered
• Products returned without original packaging or tags
• Returns initiated after the allowed return window
• Orders where tracking shows "delivered" but the customer did not pick up the package in time

8 Important Notes for International Customers

• Customs & duties: International orders may be subject to import duties, taxes, or customs fees. These are the responsibility of the recipient. Please check your local customs regulations before ordering.
• Address accuracy: Please ensure your shipping address is complete and accurate. We cannot be responsible for orders returned due to incorrect or insufficient addresses.
• Delivery attempts: Local carriers typically attempt delivery 1–3 times. If the package remains unclaimed, it will be stored at the local post office for 3–7 days before being returned to the sender. Please arrange for pickup promptly.

9 How to Contact Us

10 Policy Updates

We may update this policy from time to time to reflect changes in our fulfillment processes or to comply with evolving international e-commerce standards. Please check back periodically for any updates.