Contact Support
1 How Can We Help You?
At Huayunge, we're committed to providing you with the best possible experience — from browsing our collections to wearing your Hanfu with joy. Whether you have a question about sizing, need help tracking an order, or want to share your feedback, our team is ready to assist you.
Please review the contact methods below and choose the one that works best for you. We strive to respond to every inquiry within 24 hours (excluding weekends and public holidays).
2 Contact Methods
Live Chat
For quick questions — available on our website
Click the chat icon at the bottom right corner
Available during business hours (China Time)
3 Quick Help Topics
Click on a topic below to be directed to the most relevant information:
4 Send Us a Message
If you don't find what you're looking for, please fill out the form below and we'll get back to you as soon as possible.
📩 Get in Touch
All fields marked with * are required.
5 Response Time
⏱️ What to Expect
We aim to respond to all inquiries within 24 hours (Monday–Friday, China Standard Time). Inquiries received on weekends or public holidays will be addressed on the next business day.
6 Before You Contact Us
To help us resolve your inquiry as quickly as possible, please check the following resources first:
- 📏 Size Guide — Find your perfect fit with our detailed measurement guide
- 🚚 Shipping Information — Check delivery times and track your order
- 🔄 Returns & Exchanges — Understand our return process before initiating a return
- ❓ FAQ — Browse frequently asked questions for quick answers
7 Business Hours
Our customer support team is available during the following hours:
- Monday – Friday: 9:00 AM – 6:00 PM (China Standard Time, UTC+8)
- Saturday – Sunday: Limited support (may take slightly longer to respond)
- Public holidays (China): Closed — we will respond the next business day
Our self-service resources (Size Guide, FAQ, Shipping Info, Returns Policy) are available 24/7 on our website.
8 Connect With Us
Follow us on social media for Hanfu inspiration, styling tips, and community updates:
- Instagram: @huayunge.hanfu — daily Hanfu styling inspiration
- YouTube: Huayunge Hanfu — tutorials and lookbooks
- Pinterest: Huayunge Hanfu — outfit ideas and inspiration boards
For customer support, we recommend using email or live chat rather than social media DMs, as we can respond more efficiently through those channels.
9 Feedback & Suggestions
We're always looking to improve. If you have feedback on your shopping experience, our products, or this website — we'd love to hear from you. Please use the contact form above and select "Feedback or Suggestion" as the subject.
— Your voice helps us grow and serve the Hanfu community better.